Frequently Asked Questions
Our answers to the most common questions we receive about Lending Assist.
Onboarding & Support
What if we need help getting started?
Lending Assist offers a full onboarding plan: on-site visits, unlimited webinars, one-on-one training sessions, integration assistance with your existing systems (like document management), migration of existing documents, and ongoing phone/email/webinar support.
Security & Data Storage
Does Lending Assist use cloud computing?
Yes. Lending Assist is hosted entirely in the cloud via Microsoft Azure in Canada.
Is my data safe?
Yes. The system uses ISO 27001-compliant data centres, daily backups, fire-walled servers, and SSL-encrypted transmission.
Where is our data stored?
Your data is stored on Microsoft Azure’s Canada Central (Toronto) servers. Microsoft may replicate data within Canadian regions for redundancy but will not transfer it outside Canada.
Compatibility & IT Requirements
What are the minimum IT requirements?
You only need a computer with internet connectivity. Supported OS: Windows 10 or higher, Mac OS X 10.15 or higher. Supported browsers: Chrome (preferred), Edge, Firefox.
Does Lending Assist require modifications to our existing systems (e.g., downloading software)?
No. It is fully browser-based and requires no installation or changes to your existing IT infrastructure.
Can we still use our existing document management software?
Yes. Documents generated by Lending Assist can be downloaded and stored in your existing document management system. You can also re-upload documents into Lending Assist to keep everything in one location.
Document Library & Customization
What documents do you update?
Lending Assist maintains an up-to-date library of precedents in collaboration with financial institutions. If your firm has custom documents, Lending Assist will work with you to include and update them.
What documents are available, and can we use our own documents?
Yes. The platform includes documents from major financial institutions and private lenders, as well as a general precedent library. If your firm has specific documents, they can be coded into the system for your use and maintained over time.
Why switch from our generic document‐preparation system?
Generic systems often require expensive customization or workaround and aren’t built for the complexity of commercial loan transactions. Lending Assist is designed specifically for commercial and corporate practice to handle complex workflows and integrate with registry searches.
Features & Reporting
Does Lending Assist provide accounting reports?
Yes. The system can be configured to send reports (e.g., by file, search type, user, disbursement costs) to your accounting team at intervals you specify.
Do we still need credentials to search and register at government registries?
Yes. You must use proper government-issued credentials to perform searches or registrations (e.g., at the Personal Property Registry). Once entered, credentials can be configured for the firm and reused within the system. All users on a file can view searches done by a credentialed user.